Last Updated: June 2026

Customer satisfaction is important to us.

Return Eligibility

Returns may be accepted only in the following cases:

• Product received is damaged

• Product received is defective

• Wrong item delivered

Issues must be reported within 48 hours of delivery.

Return Conditions

• Product must be unused and in original packaging.

• Supporting photos or videos may be requested for verification.

Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed to the original payment method.

• Refund processing may take 5-10 business days depending on the payment provider.

Non-Returnable Items

The following items may not be eligible for return:

• Used products

• Products damaged due to misuse

• Personal care items (if applicable)

Cancellation Policy

Orders may be cancelled before dispatch. Once shipped, cancellation requests cannot be guaranteed.

Contact Us

For return or refund assistance:

Email: altimetraders@hotmail.com